Answers to your common questions
Don’t see your question here? Please email us at firstname.lastname@example.org so we can help!
Orders & shipping
Where do you ship to?
We ship from New Zealand to almost all countries, including Australia.
Please email email@example.com if your country is not included and you would like to place an order.
How long does shipping take?
🇳🇿 NZ: 1-3 BUSINESS DAYS (Please allow an additional 2 days for a rural address or holiday periods). Postal service: NZ Post.
🇦🇺 Australia standard: 10-20 BUSINESS DAYS. Postal service: NZ Post.
🇦🇺 Australia express: 2-3 BUSINESS DAYS. Postal service: DHL.
🌍 International: 2-3 BUSINESS DAYS for neighbouring countries and up to 20 BUSINESS DAYS for countries with long distances. Postal service: DHL.
For further details, please see our shipping policy
How much does shipping cost?
🇳🇿 NZ standard: FREE on orders NZD$79+ otherwise NZD$4.90 for urban and $7.90 for rural deliveries.
🇦🇺 Australia standard: AUD$9.90.
🇦🇺 Australia express: FREE for orders AUD$149+ otherwise AUD$21.90.
🌍 International standard: NZD$29.90.
What forms of payment can I use?
Moodi accepts Mastercard, Visa, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay, Paypal, and AfterPay. We do not store or have access to your card information.
I'm having an issue checking out
Sorry about that! Email us at firstname.lastname@example.org with details about what exactly is happening and we’ll help!
Can I return or exchange an item?
We do not offer returns or exchanges. Due to our quality and safety protocols, we cannot resell products that have left our warehouse.
However, if you experience any issues with your product, please reach out to email@example.com for assistance.
Can I take Moodi while pregnant or breastfeeding?
Please consult your doctor before using Moodi if you are pregnant or breastfeeding.
Is Moodi safe to take with prescription medication?
Please consult your doctor before using Moodi if you are on prescription medication or have a medical condition.
Can I give Moodi to my kids?
Moodi is formulated for adults, please check with your child's doctor before sharing it with them.
Is Moodi allergen friendly?
Trace elements of gluten, soy, dairy, nuts, eggs, and fish may be present.
Is Moodi keto friendly?
Each serve of Moodi Functional Protein contains no more than 3 grams of carbohydrates, so is generally considered keto-friendly.
How often can I take Moodi?
We recommend enjoying your Moodi blends daily. You should have no more than two servings each day.
Can I take Moodi with just water?
Yes you can! However, we think it's best when blended with milk, stirred into yoghurt or mixed into oats.
Is Moodi a meal replacement?
Moodi functional protein provides long-lasting energy and great nutrients. However, it is not formulated to be a complete substitute for a balanced diet.
Can I take this if I don't workout?
Yes of course, you will still benefit from our functional blends!
Where do I store Moodi?
Store in a cool, dry place; reseal after use.
As we use real freeze-dried fruits, mild clumping may occur if moisture gets into the pouch. If this happens, simply give your blend a stir.
What is the shelf life?
Our products are best used within one year. Please refer to the expiration date on your package.
General product questions
Can I get samples to try?
We don't currently offer sample sachets on our site sorry. Watch this space!
Are Moodi products vegan?
Yes, our products are all vegan.
Are Moodi products sugar-free?
Yes, they are refined sugar-free.
Are Moodi products keto?
Yes, our products are keto friendly and contain >3g of carbohydrates per serving.
Is Moodi made in an allergen-free facility?
Our blends are manufactured in a facility that handles dairy, gluten, nuts, soy, egg, and fish; trace elements may be present.
Do you have a list of stockists?
Yes, we are currently have the following New Zealand stockists:
GoodFor: Ponsonby, Parnell, Takapuna, Stonefields, Kumeu.
Nourish Flourish Smoothie Bar: Kumeu (on the menu and available to purchase).
Bowl & Arrow: Newmarket, Orakei (on the menu).
Excuse Free Supplements
How do I become a stockist?
Please send a wholesale inquiry to firstname.lastname@example.org — we look forward to hearing from you!