Answers to your common questions
Don’t see your question here? Please email us at hey@moodiblends.com so we can help!
Checkout & payment
I can't find Afterpay on your site?
Ensure you aren't using an express checkout option like Shop Pay or Google Pay. Scroll to the bottom of the checkout page (past entering shipping details) to the final "payment step". You will see an option to enter your card details or pay with AfterPay.
What forms of payment can I use?
We accept Mastercard, Visa, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay and AfterPay. We do not store or have access to your card information.
I'm having an issue checking out
Sorry about that! Please email hey@moodiblends.com with details about what's happening and we’ll help!
Orders & shipping
Where do you ship to?
We ship from our Auckland warehouse to New Zealand, Australia and USA.
If we do not ship to your region and you'd like us to, please email hey@moodiblends.com.
What is the shipping cost and timeframe?
🇳🇿 New Zealand:
Express 💨 FREE on orders NZ$79+ otherwise, NZ$4.90 for urban and $7.90 for rural. NZ Post, 1-3 BUSINESS DAYS*
🇦🇺 Australia:
Standard 🚛 FREE on orders AU$99+ otherwise AU$9.90. NZ Post, 3-8 BUSINESS DAYS*
Express 💨 AU$24.90, DHL, 2-3 BUSINESS DAYS*
🇺🇸 USA:
Express 💨 US$19.90, FedEx, 3-7 BUSINESS DAYS*
*Please allow an additional 2 days for rural addresses, holiday periods & unforeseen courier delays.
Please contact us if we do not ship to your country. For more information, see our shipping policy.
Can I return or exchange an item?
If you experience any issues with your product, please reach out to hey@moodiblends.com for assistance.
Product use
Can I take Moodi while pregnant or breastfeeding?
Our Pre + Probiotic blends are safe while pregnant or breastfeeding.
Unfortunately, there isn't comprehensive research on the ingredients of our other blends being used while pregnant or breastfeeding.
Is Moodi safe to take with prescription medication?
This depends on the type of medication. Please reach out to us at hey@moodiblends.com so our Naturopath can advise whether our blends are safe for you.
Is Moodi safe for kids?
This depends on the product range and their age. Please reach out to us at hey@moodiblends.com so our Naturopath can advise whether our blends are safe for them.
How often should I take Moodi? Can I take multiple blends?
Yes! These are the upper daily doses we recommend based on the active ingredients:
Pre + Probiotic Blends: up to 2 servings daily, regardless of other blends you take.
AM Blends: up to 2 servings daily, regardless of other blends you take.
PM Blends: up to 2 servings daily, but if you're also taking the Functional Protein, then just 1 serving daily is recommended.
Functional Protein: up to 2 servings daily, but if you're also taking the PM Blend, then just 1 serving daily is recommended.
What time of day should I take Moodi?
Here is our recommended timing for taking the blends:
Pre + Probiotic Blends: Best taken at any time.
AM Blends: Gives 5 hours of fast-acting energy, so best taken earlier in the day (not after dinner).
PM Blends: Supports relaxation and sleep, so best taken when you're looking to relax (generally after dinner).
Functional Protein: Best taken at any time.
Can I take Moodi with just water?
We advise against taking the blends (except for the Functional Elixirs) with water as they don't taste best this way.
Pre + Probiotic Blends: Best with water, we think they're delicious with ice too!
AM & PM Blends: Best with milk of your choice either hot or iced.
Functional Protein: Best blended into a smoothie, or stirred into yoghurt or oats. Can also be added to baking or pancakes.
Is Moodi Protein a meal replacement?
The Functional Protein provides long-lasting energy and great nutrients. However, it is not formulated to be a complete substitute for a balanced diet.
Can I take Moodi if I don't workout?
Yes of course, you will still benefit from our functional blends!
Where do I store Moodi?
Store in a cool, dry place; reseal after use.
As we use real whole foods in our blends, mild clumping may occur if moisture gets into the product. If this happens, simply give your blend a stir.
What is the shelf life?
Our products are best used within one year. Please refer to the expiration date on your package.
General product questions
Can I get samples to try?
We don't currently offer samples sorry.
Is Moodi vegan?
Our product are all made using vegan ingredients.
Is Moodi sugar-free?
Yes, they are all refined sugar-free.
To find nutritional information, please see the last photo on each product page or the drop-down on the right-hand side.
Is Moodi keto?
Yes, our products are all keto friendly at the recommended serving size.
Is Moodi made in an allergen-free facility?
Our blends are manufactured in a facility that handles dairy, gluten, nuts, soy, egg, and fish; trace elements may be present.
Stockists
Do you have a list of stockists?
For our powdered blends, we currently only stock these on our website.
For our Pre + Probiotic Soda, these are available in select New Worlds and Pak'nSaves across New Zealand. If you are interested in stocking these, please email hey@moodiblends.com with the word 'WHOLESALE' in the subject line and we'll get back to you.