Answers to your common questions
Don’t see your question here? Please email us at hey@moodiblends.com so we can help!
Product use
Find your ritual based on your main goal:
- Gut health, stress or mood: Pre + Probiotic Blends
- Hormones, metabolism or cravings: Hormone Gummies
- Sleep, stress or cravings: PM Blends
- Hydration, energy or vitality: Enhanced Electrolytes
- Energy, focus or mood: AM Blends
- Protein intake: Plant Protein Balls and Protein Crisp Bars
Still can’t decide? Email us at hey@moodiblends.com with your main goal and we’ll help you choose.
Here is our recommended timing for taking the products:
Pre + Probiotic Blends: Best taken at any time.
Hormone Gummies: Enjoy all 6 gummies as a snack, or spread them out across the day. Best taken with food for enhanced blood sugar and cravings support.
PM Blends: Supports relaxation and sleep, so best taken when you're looking to unwind (generally after dinner).
Enhanced Electrolytes: Best taken at any time. Can be particularly beneficial before or after periods of intense exercise, for staying hydrated in hot weather, and for supporting recovery from illness.
AM Blends: Supports healthy mental energy for up to 5 hours, so best taken earlier in the day (not after dinner).
Protein Crisp Bars: Best taken at any time.
Plant Protein Balls: Best taken at any time.
Pre + Probiotic Soda: Best taken at any time.
This depends on the product range.
Pre + Probiotic Soda: Can be enjoyed while Pregnant or breastfeeding.
Blends, Hormone Gummies, Plant Protein Balls, Protein Crisp Bars, and Other supplements: We recommend you speak with your medical practitioner. You can find the full ingredient list on each product page under 'Consumer Information', which you're welcome to share with them.
We always recommend checking with your medical practitioner about specific health concerns.
This depends on the product range.
Pre + Probiotic Soda: Can be enjoyed at any age.
Blends, Hormone Gummies, Plant Protein Balls, Protein Crisp Bar and other supplements: Our blends, hormone gummies, protein bars, protein balls and other supplements are formulated with adults in mind, and the daily serving on the pack is the adult dose. If you're considering this for someone under 18, please check with their GP or health professional for personalised guidance based on their age and stage.
Yes! These are the upper daily doses we recommend based on the active ingredients:
Pre + Probiotic Blends: up to 2 doses daily, regardless of other products you take.
Hormone Gummies: up to 2 doses daily, regardless of other products you take.
PM Blends: up to 2 doses daily, but if you're also taking the Functional Protein, then just 1 dose daily is recommended.
Enhanced Electrolytes: up to 1 dose daily, regardless of other Moodi products you take.
AM Blends: up to 2 doses daily, regardless of other products you take.
Store in a cool, dry place; reseal after use.
For our blends, as we use real whole foods in our blends, mild clumping may occur if moisture gets into the product. If this happens, simply give your blend a stir.
The shelf life of our products varies by range. Please refer to the best-before date on the packaging.
Orders & shipping
🇳🇿 New Zealand
- Express: FREE on orders NZ$79+ otherwise, NZ$4.90 for urban and $7.90 for rural. NZ Post, 1-3 BUSINESS DAYS*
🇦🇺 Australia
- Standard: FREE on orders AU$99+ otherwise AU$9.90. NZ Post, 3-8 BUSINESS DAYS*
- Express: AU$24.90, DHL, 2-3 BUSINESS DAYS*
*Please allow an additional 2 days for rural addresses, holiday periods & unforeseen courier delays. Estimated delivery times are guides only.
For more information, see our shipping policy.
We ship from our Auckland warehouse to New Zealand and Australia.
Yes! You have 2 hours from placing your order to update your delivery address, swap or add items. Click "Edit or view your order" in your confirmation email, or you can login to your Moodi account here to make changes to your order.
If it's outside the 2-hour window, please email us at hey@moodiblends.com with your order number and the changes you need, as soon as you can. If your order hasn't been packed yet we can still update it, but once it's with the courier we're not able to make changes.
If you have a subscription, update the address in your Moodi account too so future orders go to the right place.
Email us at hey@moodiblends.com with your order number as soon as you can.
If your order has not been packed yet, we will cancel it and refund you in full to your original payment method, which usually lands within a few business days.
Once an order is on its way we cannot stop it, but you are welcome to return it once it arrives. Our standard refund policy applies.
As soon as your order leaves our warehouse, you will get an email with your tracking number. Please check your spam and promotions folders if you cannot see it. You can log in to your Moodi account to see every order and its tracking in one place.
If your tracking hasn't updated for a few days, or your order has taken longer than our usual delivery timeframes above, please contact your carrier (NZ Post, Aus Post, or DHL) directly for tracking enquiries.
Contact us at hey@moodiblends.com if your carrier has confirmed your order is lost, or if you have received damaged or incorrect goods.
For more information, see our shipping policy.
Couriers sometimes mark a parcel delivered a little early, or leave it somewhere safe. Please:
- Check around your property, with anyone else at the address and with your neighbours.
- Open the tracking link in your dispatch email to look for a delivery photo or safe-drop note.
- Check the delivery address on the order itself.
If it still has not turned up after a day, email us at hey@moodiblends.com with your order number and we will take it up with the courier.
Yes, within 30 days of delivery. If the tub is unopened and unused, you can return it for a refund or store credit under our refund policy. If you have already opened it, our satisfaction guarantee still covers you as long as you have used no more than three servings, it is your first time buying that flavour, and you have not already returned more than two items.
Email us at hey@moodiblends.com and we will get it started.
Subscriptions
You can make changes to your subscription at anytime by logging into your Moodi account here.
From there, you can:
- Swap your products
- Change delivery frequency
- Skip your next delivery
- Update your next order date
- Update your shipping address
- Update your payment method
- Cancel your subscription
If an order has already been processed and is on its way, we cannot stop that one, but you are welcome to return it once it arrives. Our standard refund policy applies.
If you get stuck, email us at hey@moodiblends.com and we will sort it for you.
Our product pages have Subscribe & Save selected by default, so the subscription discount applies without you having to do anything. If you would rather have a single delivery, choose "One-time purchase" before you add to cart.
If you have ended up on a subscription you did not mean to start, you can cancel it any time in your Moodi account here.
If you get stuck, email us at hey@moodiblends.com and we will sort it for you.
Log in to your Moodi account to see when your next subscription order is due.
We also email you a reminder 3 days before each order is processed.
Subscribe & Save gets you up to 21% off your supplement orders, free shipping on every delivery, and a free welcome kit with your first subscription order. It also keeps your daily Moodi ritual going without you having to reorder.
You can swap products, skip a delivery, edit or cancel your subscription at any time from your Moodi account.
At this time, our subscription plans cannot be paid for using Afterpay.
Afterpay is available for one-time purchases only.
Checkout & payment
Ensure you aren't using an express checkout option like Shop Pay or Google Pay. Scroll to the bottom of the checkout page (past entering shipping details) to the final "payment step". You will see an option to enter your card details or pay with Afterpay.
Please note: Afterpay is available for one-time purchases only. Our subscription plans cannot be paid for using Afterpay.
We accept Mastercard, Visa, Amex, Union Pay, Shop Pay, Apple Pay, Google Pay and Afterpay. We do not store or have access to your card information.
A declined card is almost always an issue on your bank’s end, and it usually comes down to an expiry date, a billing address that does not match, insufficient funds, a card or digital wallet that is no longer authorised or a daily spend limit. Check those, then try again or use one of the other payment methods listed above.
We do not see or store your card details, so we cannot tell you why a bank declined a payment.
If it still will not go through, please contact your bank directly. You are welcome to email hey@moodiblends.com if you are still stuck.
General product questions
Unfortunately we don't currently offer samples. However, you can find our single serve Pre + Probiotic Sodas and Plant Protein Balls, and Protein Crisp Bars in supermarkets across New Zealand.
All of our products are free from cane sugar. You can find the consumer information on the page for the sugar content of each individual product.
Moodi contains plant-based and gluten-free ingredients. However, trace allergens may be present. You can find the specific allergens list in the consumer information on the page of each individual product.
Our products are all made using plant-based ingredients.
Our tubs are made from 100% I'm Green™ Sugarcane Plastic in New Zealand. This renewable byproduct of the sugarcane industry has a climate-positive carbon footprint. The tubs can be recycled where #2 HDPE is accepted, and lids where #5 Polypropylene is accepted.
Returning customer orders are sent in shipping mailers made with POLLAST!C, a material that contains recycled Ocean Bound Plastic collected before it enters our oceans. Through this initiative, we're helping reduce plastic pollution and give recovered plastic a second life.
If a flavour is showing as sold out, it is gone for now. The quickest way to know when it's back is to sign up to our email list at the bottom of this page and we’ll email you the moment it restocks.
You can also check the product page, which we update as soon as stock lands at our warehouse. Some flavours are limited runs and will not be back at all. If there is one you want to see again, please get in touch. You can email us at hey@moodiblends.com.
